Zeigler Chrysler Dodge Jeep Ram of Schaumburg

This is a long review, so I'll summarize: Service department does crappy work and will tell you no appointment is needed and then when you get there will tell you it'll take 4 hours for an oil change. The first sign I wasn't dealing with an honest service department: When I purchased this vehicle, I paid $450 for them to put a tow hitch on it. I actually used it two weeks after pickup to haul a trailer. About two hours into our trip, the brake lights on the trailer are not working. When they put in the wiring for the hitch, they put the wires right on top of the exhaust!! They basically MELTED!. We were able to get them separated and taped up for the rest of the trip. The second sign I wasn't dealing with an honest service department: I call to setup my first oil change and get the wiring for the hitch fixed. This was on a Friday. I was told I didn't need an appointment. Just come on in and they'll get me fixed up in about 30 minutes. I drive from Buffalo Grove to Schaumburg for this and am told they are so busy it will take them several hours to complete the work. I left.