Zeigler Chrysler Dodge Jeep Ram of Schaumburg

We brought our car in on a Wednesday and it was finally fixed 9 days later. Initially, we had to call them to find out what was wrong with the car. The car was losing oil and they tried to insinuate that we were not performing proper maintenance on the car and we were the cause of the problem. They finally diagnosed the problem on Friday. That was the only time they ever called us. We always had to call them to find out the status on the car. (We had called the original dealer where we got the car from and they diagnosed the problem over the phone. They said that the problem was a common problem with Chrysler Pacifica and sure enough, if you google Chrysler Pacifica engine problems, losing oil is one of the main problems.) They promised us the car would be fixed as soon as the part came in (a dealer service dept that did not have the part in stock, go figure). We continually called them to check up on the car. We were given a rental car and told that it would be covered by the dealer and our warranty. On the 9th day, we got a call from the rental car place telling us that we would be responsible for the last two days, as Zeigler told them they were not paying anymore. I called Zeigler and spoke with the Service Manager. He put me on hold and guess what?! My car was all done and ready to be picked up. Convenient that they never called us. When we went to pick up the car, the service manager was also conveniently "out to lunch". They had the gall to put their license plate holder on the front and back plates with their name!! Too bad I have a "stinks" written after it. Not once did we get an apology or any sympathy in any way. They could not have cared less about the customer. RUN from this place!!