Zeigler Chrysler Dodge Jeep Ram of Schaumburg

My husband and I had the absolute worst car buying experience at Zeigler Chrysler Dodge dealership on Golf Rd in Schaumburg! We went in eager to buy and hopeful for a positive experience based on our 1st day talks with saleswoman Margaret and manager Lou. We did a test drive, got hard numbers crunched, and said we'd return to buy after sleeping on it. Well, long story short, the next day was a nightmare. A different manager, NICK KENNEDY, appeared the next day and refused to honor any of the previous quotes given by their manager in marker the night before--literally THEIR writing and THEIR paperwork in our hands. Furthermore, they attempted a "Bait & Switch" where they tried passing off a different, lesser model of our discussed car in negotiations. As for saleswoman Margaret Oleksy, I can not say for certain as to the degree of her dishonesty or ignorance, but she certainly lacked in professionalism and customer satisfaction. The worst, however, was the APPALLING, CONDESCENDING, AGGRESSIVE, and ANGRY switch in tone, behavior, and demeanor. It was incredulous! When we told the General Manager, JOE ST. GERMAIN that our experience was the the most horrible ever--assuming to gain concern and inquiry--we were FURTHER treated condescendingly! Never, ever an apology by any of these [violative content deleted]! Well the ordeal was horrific and I can go on and on with details, but simply be warned, STAY AWAY! If you come across NICK Kennedy or Joe St. Germain RUN the other way! The only positive I can say is that when I finally reached the Vice President Jed, HE was apologetic, professional, and showed respect and concern. If only those beneath him had half of his demeanor we would have bought our car from them instead of Wickstrom. Wickstrom now has our current sale and will be receiving our 2 upcoming purchases as well.