Patrick Hyundai

On July 13th of this year (2016), I came in to get an oil change and to also have my brakes looked at as my car was making a high pitched squealing noise that I was pretty sure was the brakes going bad. I was fairly certain that they'd need to be replaced, and I was prepared to do so at that time. As most of the other times I've come in, Ivan was assisting me in my service and said he'd take a look into the situation as I specifically told him about the issue I was having, and asked if they could take a look. He assured me this was no issue, and that he'd do just that. After about 35 minutes in the waiting room, to my surprise, Ivan came and told me my brakes were just fine, and that the squealing I was hearing was due to possibly a small pebble or rock being lodged in between my brake pad and rotor which is fairly common he said. He told me that they could take the brakes completely apart and clean it if I wanted, but that my pads and rotors were in good condition and no service was needed. I'd never heard of such a thing happening before, and it sounded completely off the wall, but seeing as I'm not a mechanic, I trusted him and went on my way. Yesterday, November 21st, I came in for service again for an oil change. The service invoice says I dealt with someone named Nader, who informed me that my brakes were bad and needed replacing. This came as a bit of a shock to me considering just a few months prior, I was told I had 6mm on my pads, and now I'm down to 2mm, and in one rotor, next to nothing. He said one of my rear pads is "stuck." I asked him how this is possible to have next to nothing left on my pads when just a few months ago my brakes were perfectly fine. He said that unless you asked a technician to look at your brakes, they wont. I told him I did, that that's the reason I had come in last time. He asked me who I spoke to, at the time I couldn't recall because that was nearly 4 months ago. He stated that it sounded like Sam, or possible Saul, that I had spoken with, and that "he doesn't do his job." I was floored by this comment as you should NEVER tell a customer that your people aren't doing what the customers ask of them, or place blame on on other employees. It just looks bad. I didn't respond to that comment as I wanted to hear what my tech had to tell me. He said that I needed new pads, and possibly rotors all the way around, and he even joked that this was about the time most customers trade in their vehicles when they're faced with costly repairs. I told him I'd think on it and decide what to do. Let me start off by saying that I'm shocked that one tech would tell a customer that another tech wasn't doing their job. I'm also thinking that I wasn't told about the real issue with my pads months ago in order to have the problem escalate further, and the repair be more costly as my rotors are probably now no good. Maybe it's because I'm a young woman who comes in by myself all the time, and someone just assumed I wouldn't push back on this? As a customer, I trusted this dealership in good faith to take care of my vehicle, especially if it were becoming unsafe to drive, to tell me what needed to be done. Especially when I specifically inquire about an issue. Since I keep ALL of my service records, I pulled out my service record from my last visit which clearly states that "front and rear brakes at 6MM and 5MM still have plenty of padding." Considering my brakes were BRAND NEW a year ago (had all new pads and rotors replaced in November of 2015), this is unbelievable. I gave Patrick Hyundai the chance to rectify the situation by offering some type of discount in service as they failed to do anything in my first visit, but they refused. I even supplied my documentation of both service records. I will NEVER buy a Hyundai again.