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St Charles Chrysler Dodge Jeep Ram


1611 E Main St, Saint Charles, IL 60174 (map)
Today 9:00 AM - 6:00 PM
Sales Rating
Recommend:
Yes (1) No (2)
Service Rating

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Dealership Sales Review

1 out of 5 starssales Rating
Horrible Service in Sales
Written by AV on 08/24/2020

I live over an hour away and I called this past Saturday for a vehicle I saw online. I spoke to the internet salesman and he stated that the car was available and that it was in the detail shop finishing up. He called the shop to assure I can drive the car when I arrive and confirmed with me that it was OK. So an appointment was made and I stated that I was already driving and should be there in less than an hr. When I arrived to the dealer, I was informed that the car was just sold. I wasted 2+ hours driving and felt insulted when they said it was sold. I was highly upset with the outcome of my trip. I can literally say that this is bad for business. I was lied too when I was told to make an appointment, which I did, and when I walked in my name was on their monitor for the appointment. What type of business is being ran? Integrity went out the window if they had any. I then felt that I was told that to get me in and then try and sell me another car , which I was not interested in. I knew what I wanted. And now I know to tell all my associates to never buy at this dealer. Lying to people will reveal the level of unprofessionalism you deliver. An honest and disappointed lost customer.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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