Lexus of Orland
Dealership Sales Review
It all started when I saw a nice certified pre-owned GX 470 online and called for availability. Went in to drive the car and confirmed that it was certified by reading the warrantee "Buyers Guide" on the window sticker which plainly stated that the vehicle was Certified Pre-owned. Went through the entire process was in the process of signing the purchase agreements when I asked about the Certified Warrantee and I was told that it wasn't Certified. The Business Manager then told me that it didn't say "Lexus" Certified so it didn't count and that they wouldn't certify the car. This is the most blatant attempt to mislead and deceive a customer I have ever experienced. Pick a different dealership to buy your Lexus. I did!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No