Autohaus on Edens

I bought a Certified Pre-Owned S550 from Oleg in Aug, 2014. He claimed he has been working at the dealership for 10 years. But, he couldn't even give a simple instruction of how to open the S550 door with a key blade citing wrong key blade. I waited for 4 months and a run around to local dealer to finally find out the key blades are correct all along, what was missing was the right operating instruction. Oleg is really incompetent, ignores customer post sales. He simply cannot be trusted. Oleg also misrepresented the condition of the car. The Certified Pre-owned certification and inspection report indicated that the bumper was repaired and cuts, scratches, gouges fixed. But, I found out at home that there are cuts and lots of scratches at the bottom of the front bumper. They denied selling the car in that condition. But, the used car sales manager was dumb enough to send me the original listing photos, when zoomed in, they clearly matched the bumper damaged that I complained to them earlier. I challenge the dealer to show me photos indicating no such damage as I claimed. I had asked them earlier to pick up the car from my residence about 40 miles away to give them the opportunity to inspect but they refused. Later, when I saw the evidence in the photos, they changed their mind. They wanted to pick up the car and bring it back to inspect it at the dealer. I could no longer trust them to touch my car. If they could lie in the CPO report, what else would they do to my vehicle unsupervised? I offered them the opportunity to come inspect at my residence but they never responded. What kind of customer service is that? Don't be fooled by their low internet prices. There are hidden costs that you don't see. I got estimates from Mercedes recommended body shops; it would cost around $2000 to replace the bumper as the cuts/tears were so severe, they are beyond repair. Autohaus on Edens would not pay a cent. Google reviews about them. You will see a long list of angry and unsatisfied customers posting negative reviews against Autohaus on Edens. All the manager would do is to post an apologetic response but that’s about it, no substantive action taken to make up for the customers. You're better off buying from an honest dealer who properly represents the car condition at a fair price with good post sales service and support.