Gerald Kia of North Aurora
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Great Service at Kia N. Aurora
Written byon 02/11/2024
An excellent service experience. I came in for the 100K service and the team did a great job of informing me of the costs (and) items that I'd already taken care of previously. It saved me some dollars which was much appreciated. In addition, the take-in and check-out processes were easy and the service tech (Thomas) was really friendly. I waited while the car was serviced and worked in the customer area - enjoyed the coffee and wi-fi.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Gerald Kia of North Aurora on 02/12/2024
Dealer Response
Your compliments and kind words mean so much to us and our team, William! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon.
Sincerely,
Chuck Settles
General Manager
Gerald Kia of North Aurora
csettles@geraldauto.com
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