Gerald Kia of North Aurora
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service Rating
Love that they take care of things, but want to feel cared about
Written byon 01/14/2025
updated 01/21/2025
quick and got things done, but had a couple of concerns that were not addressed while there - don't like they want me to set up another appointment for checking my door seals, I am already there, I don't live close so would like them to take that into consideration at times
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Gerald Kia of North Aurora on 01/27/2025
Dealer Response
Christopher, thank you for providing this feedback about your experience at Gerald Kia of North Aurora. Our goal is to always provide a positive experience, and it is disappointing to hear about your experience. Please contact me at your earliest convenience so we can discuss this further. We would appreciate the opportunity to properly address your concerns and remedy this matter.
Sincerely,
Chuck Settles
General Manager
Gerald Kia of North Aurora
csettles@geraldauto.com
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