Gerald Kia of North Aurora

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Gerald Kia of North Aurora
201 Hansen Blvd, North Aurora, IL 60542 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
(363)
Recommend:
Yes (42) No (1)
Service Rating
(858)
Recommend:
Yes (200) No (1)
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Dealership Service Review

service Rating
Outstanding Customer Service
Written by Karen on 01/07/2025

John Kainz is wonderful to work with. He is very knowledgeable, but even more important, if he doesn't have an immediate solution, he works until he solves the problem. His customer service is outstanding.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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Gerald Kia of North Aurora on 01/08/2025
Dealer Response
Thank you, Karen, for taking the time to share your experience! We're thrilled to hear that John provided you with such outstanding customer service and was dedicated to finding solutions. At Gerald Kia of North Aurora, we strive to ensure every customer has a positive experience. We hope to see you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
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