Bill Jacobs BMW
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Beware, do not trust the Advisors !
Written byon 01/07/2013
updated 06/12/2025
Beware. After my wife came in for a check up at 85k miles, and after just coming off the extended warranty, the Advisor told us BMW recommends over $3,000 worth of maintenance repairs. We checked with BMW and ZERO of the items were recommended by BMW. They are more worried about their bonus' than your car and wallet. I would not recommend them to anyone !
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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drew_martino on 04/26/2013
Dealer Response
I sincerely apologize in advance for not coming across this review sooner, but I would like to discuss this matter whenever it is convenient for you. Please feel free to reach out to me at (630)615-5745 so we can better understand the circumstances and work to improve on customer satisfaction in the future.
Thank you,
Drew Elizabeth Martino
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