INFINITI of Naperville

My husband and I went to this dealership because it was close to his office. We originally dealt with Micah B. who secured our pricing for a 2014 QX80 as well as a price for our trade in Mercedes. He then passed us on to Joe T. who was simply one of the most arrogant, dishonest people I have ever had to deal with. So, the kind sales guy pulls you in and as soon as they think you are "hooked" they pass you on to the grunt guy to simply do the paperwork. The guy who hates his job pushing pencils and isn't even very good at it. This feeling seems vaguely familiar to me...Oh yes, the bait and switch..here we go. Joe called us and told us to come in and do the deal for our black vehicle. When we arrived, an hour later, he told us he only has a silver one. Didn't matter that we had been discussing exclusively a black one for three weeks. He put on big smile and said "oh well, go to Clarendon Infiniti, they have your car and buy it from them." See above...pencil pusher who hates his job. I called the GM of the dealership, Steve C. and expressed my disappointment in the behavior of his salesman and he didn't seem to care because instead of apologizing, he just kept telling me that "Joe sells lots of cars and he is surprised by my experience." Not really the best response strategically speaking when you have a customer who has just had a horrid interaction with this particular person but hey, everyone has their own approach. You hope when you escalate, you get better service but not at Infiniti of Naperville. When I told him, as a GM you should fix your employees mistakes and find another car (because he clearly sold ours), he told me "you don't know my business." Well Mr. GM, I do know that you are not very good at your business. There are way too many reputable Infiniti dealers around to deal with this location. They are dishonest, their business dealings are shady, and you will be sorry. Save yourself the hassle and go somewhere else.