Muller's Woodfield Acura

I went to this dealership with the intent on being a repeat customer. I had bought a 2005 TSX from this dealership and have been pleased with the vehicle and the service department. I test drive the MDX with Tommy P. and he basically just sat through the test drive. He was not offering any information about the vehicle or the features. I liked how the vehicle drove so I set-up an extended test drive on 7/2/2014. When I arrived the vehicle was not ready and I was given a dirty service loaner without the features I had requested. After the extended test drive I still liked the vehicle so I decided to give this dealership one more chance. I called the GM Chris E. on 7/21/2014 to express the terrible experience I had had with the salesman and the dealership and to discuss how we could move forward with a final test drive as we had narrowed our decision down to the MDX and the Infiniti QX60. Chris never apologized for the poor service and then he stated he would have a salesperson call me. A few hours later Tommy called me to schedule a final test drive. I was shocked the GM sent me back to the salesman that I expressed concerns about! I asked Tommy to explain some of the safety features of the MDX and he said "Didn't I go over those with you already?" Again I was shocked by this response! In summary, I purchased the Infinit QX60 this week from Infiniti of Hoffman Estates. At the Infiniti dealership I received professional service through the whole process. Prior to every test drive a salesperson explained the features of the vehicle and the Sales Manager spoke with me during every visit. The treatment I received from Infiniti of Hoffman Estates is what you would expect when you are purchasing a luxury brand...not the unprofessional service I received at Muller's Woodfield Acura.