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Muller's Woodfield Acura


1149 W Golf Rd, Hoffman Estates, IL 60169 (map)
Today 9:00 AM - 9:00 PM
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Dealership Sales Review

2 out of 5 starssales Rating
Slogan doesn't match the service
Written by Very Disappointed on 01/19/2022

After corresponding with a dealer (George) there multiple times I was told that the car I was interested in was in inspection and I would be told as soon as it was out to begin the process of purchasing it. I never received that call, instead getting one the next morning saying that 30 minutes after our last call the car was not only out of inspection but bought outright by a walk in. This coupled with every phone call ending in, "Let me talk with my manager and I'll call you right back" only to have hours go by. Now I understand that this is their business, however after hours of correspondence I felt I was pretty clear that I was ready and willing to buy. It feels extremely disrespectful to have things done this way. Not to mention nearly every other time on the phone the tone of the conversation was different, in one almost confrontational about aspects of buying the vehicle the next casual and welcoming. No flexibility on price even after offer of cash purchase also was a bit odd though again it's their prerogative. It honestly came across more than anything as they genuinely didn't want my business. Not a great experience.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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