Muller Subaru

Went into this dealership after getting the run around at a nearby lot. Spoke with Tom (sales manager) at first and then worked with Naomi (sales associate). I was pleased when Naomi stated she'd worked at that location for many years and had sold Subaru since the dealer began carrying that make. She was very knowledgeable about the brand and the model we were interested in purchasing. My wife and I had looked at the Legacy at another dealer and had gotten a great quote but that lot only had one model available and it wasn't a color we preferred. North Shore had more selection and had the color we were after. We asked Naomi to match the deal we'd been offered at the other dealer and she worked with us to get there. All in all, it was about as pleasant a car buying experience as we could have hoped for. The sales manager was also a nice guy and seemed to avoid the shtick typically associated with people in such positions. Naomi loaned us her car to take to get lunch while the business manager worked on our paperwork. One other nice move on their part... I mistakenly left some papers in our trade-in and Naomi was nice enough to make sure to take care of that situation for us the next day. She even called to confirm she'd handled the situation. All of this after the car was sold and we were 150 miles away. I thought that was a classy move on her part. Finally, I'll add that the car had one flaw (no arm-rest extender) but the service department installed one for us in about 20 minutes (on a weekend). Impressive!