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Larry Roesch Chrysler Jeep Dodge Ram


200 W Grand Ave, Elmhurst, IL 60126 (map)
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Dealership Sales Review

1 out of 5 starssales Rating
Horrible service, rude staff
Written by MikeA24 on 02/09/2015

I have been in the market for a specific car for a while now, and found that this dealer had it in stock for a reasonable price. I called in and spoke to a representative (Rebecca) about the car and she told me the car was in stock and set up an appointment for me. The day of the appointment I got a phone call confirming my appointment. Although the the dealer was a hour drive away I wanted the car so it was worth the drive. Once I got there I was immediately introduced to a salesman (Eduardo). In a matter of 5 minutes Eduardo found out that the car was in service at another dealer and the time frame of its return was unknown. When I asked why they couldn't of told me that over the phone I was told that their system doesn't show when a car is in service only whether it's in stock or not. Now wouldn't you think to check that before a customer drives a hour to come buy the car? And when I stated that to Eduardo he replied, "you should be happy we service our cars". I should be happy to waste my time to find out a 2 min question for 2 hours worth of driving. Thank you.. Thank you very much for the incompetence.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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