Larry Roesch Chrysler Jeep Dodge Ram

Today 9:00 AM - 6:00 PM
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Sunday
closed
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
9:00 AM - 6:00 PM

Customer Reviews of Larry Roesch Chrysler Jeep Dodge Ram

4.5
Overall Rating
(19)
Recommend: Yes (16) No (3)
Write a review: Sales | Service
sales Rating

Great experience

by Melis017 on 04/17/2018

I went in to purchase a Dodge Journey. Arthur was very helpful and knowledgeable. He made sure I left in the exact vehicle I was interested in. His customer service was great. He was not pushy and listened to my needs and wants. I highly recommend checking this dealership out and letting Arthur help you!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
26 Reviews
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sales Rating

Great experience

by Melis017 on 04/17/2018

I went in to purchase a Dodge Journey. Arthur was very helpful and knowledgeable. He made sure I left in the exact vehicle I was interested in. His customer service was great. He was not pushy and listened to my needs and wants. I highly recommend checking this dealership out and letting Arthur help you!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Good experience

by Pistogie on 03/26/2018

Good experience. I was looking for a very specific Jeep Rubicon Recon - JK edition. I was no longer able to have it built due to the introduction of the new JL model. Sean Wood did an exhaustive dealer search and found what I was looking for. I made the deal over the phone and when I showed up to execute all was as promised. Sean, the sales staff, and finance guy got me in and out with my new Jeep in an hour. Very satisfied.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

The perfect truck!

by hallplace06 on 03/12/2018

Maribeth Dempsey, Josh, and Jessica were the best!!!! My wife and I had been looking for a 2017 dodge Ram 1500 6cyl,4x4 red and this dealership had one. Now we had to drive 6 hours from our home in Kentucky and the drive was worth it!!!!!!!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Jeep Patriot

by JorgeMartinez1 on 03/05/2018

Just bought my 2014 Jeep Patriot today,Vesko Vankov was very helpful,I would recommend to my friends and family to buy a car from Vesko Vankov,Thank you again..

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Just bought my first car

by 2017_Charger on 02/22/2018

Amazing service, they want business and they will accommodate. Great cars, bought a used car and the car fax had no accidents and one owner. Trustworthy, and they treat you like family. Highly recommend, make sure you ask for Anthony

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

[non-permissible content removed]

by MJACKSON1 on 02/21/2018

[non-permissible content removed] Take your business elsewhere Me and my wife went to this dealership on a slow Saturday afternoon. To make this as simple as possible we got an approval from Bank of America for our financing at 4.1%.The dealership would only have to give us a price for the car and print out the contract. At the time the loan officer at the Bank told they would try to run our credit saying they could get us a “better “interest rate. Trying to be upfront we told our salesman Joe Vallejo that we had financing. First he tried to downplay it saying it was probably a pre-qualification and didn’t mean anything, but when he saw the letter he said it was good but he could probably get a “better “ interest rate. Against our better judgment we let him run our credit. After about 40 minuets he came back and told us he couldn’t beat the Bank of America rate and he told us we were approved by Bank of America. ??? We told him that an hour earlier. But the interest rate was now higher 6.3%. He tried to tell us how good the interest rate was. So as we were unable to get anyone at Bank of America to explain the change we saw finance manager Frank Visco a short old man who looked as old as a tree with a personality to match. He also told us how good our interest rate was .Like the salesman he tried to get us to extend the term of the loan. The next business day we call the Bank and found out they submitted a separate application to the bank and got us a the higher rate ,I’m assuming they got a commission because the salesman told us they wouldn’t get if one if we had our own financing. So they ignored our calls so we went to the dealership. When I told Joe Vallejo what happened he was nonchalant and unsurprised . So we talked to the Scum of the Earth Frank Visco . He told us they had to run our credit despite Joe Vallejo telling us they didn’t.He lied,double-talked,and told us the interest rate didn’t mean anything if we pay it off early. ??? Really He also told us to go to the Bank and refinance it ourselves. It’s one thing to try to lie initially,but when we figured it out he should’ve been smart enough to tear up the 1st contract but he too senial and stubborn . He instead lied,was rude and insulting and blamed others at dealership for the higher rate.Luckliy the Bank said what the dealership did was wrong and they would fix it on their end. When we told Frank [non-permissible content removed] Visco he insulting. Joe Vallejo is bad because he lied and Frank [non-permissible content removed] Visco is worse because he lied repeatedly and was nasty the entire time. Take your business anywhere but Larry Roesch !!!!!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Great customer service!!!

by Rosalba_J on 02/12/2018

Scott Boyle was great help!! Jessica was also a lot of help!! Scott was very attentive with my questions and consistently touched base with me on any updates!! Would deff be back there!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great buying experience

by Susan5J on 02/10/2018

I'm a return customer for a reason, this is a great place to buy a Jeep! Beautiful showroom with knowledgeable and courteous staff. My salesman, Sean Wood, was attentive to my requests and helped me find the perfect 2018 Jeep Cherokee. The money part of the transaction went smoothly. I was treated with kindness and respect. A great buying experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great Service and Dealership

by MarkCarbo on 02/08/2018

Huge thank you to Louie Zaino at Roesch Chrysler Jeep Dodge Ram. I had one of the most pleasant car buying experiences over the last few weeks. I was able to pick up the exact car I wanted last night and it has been driving like a dream. Louie was honest, communicative, and supportive throughout the entire process and was able to make a deal that I was comfortable with without pushing me or making me stretch my limits. Louie worked with manager Karl to finalize the deal and it was a simple and easy process. I loved not being continuously being sold additional products throughout the process (offers were made when appropriate) and the final details in the Finance Office matched what we had discussed. I also went down to the Service Department and bought some all-weather mats and the staff down there, from the welcome, parts rep, and cashier were very nice and welcoming. I would highly recommend you give this dealership, and especially Louie, a chance the next time you are shopping for a new car in their family.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Very good service

by Smasher2 on 01/06/2018

The service was good & the coffee was good & finally the car wash was good.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Respectful, friendly, told me what was wrong & what was done to my vehicle.

by 12_silverdod on 01/06/2018

My Dad & I have been coming here for over 8 years now, getting our vehicles serviced & never once has this dealership let us down. The staff is kind, friendly, helpful, & they do a great job of keeping you updated on what they have discovered what is wrong with your vehicle or what they will be doing with the vehicle. I trust this dealership with my vehicle & may stay that way! Thank you! Diane

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Arthur was a joy to work with

by Freddy_C2 on 11/16/2017

Went just to look at cars. I'm 6'4, 300 lbs, so this was more of a recon mission than a purchase mission. Walked out with a 2016 Dodge Journey for the wife. My oldest went with me, he just picked up a Jeep today. Great people to work with. Arthur was great to work with. Definitely add this to your list of places to consider purchasing your next vehicle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Enjoyable buying experience!

by Crockett on 11/02/2017

I was in the market for used SUV. Moving on from my Explorer and was looking at the Audi q5, Cadillac SRX, Lincoln MKX and the Grand Cherokee. After driving all of them decided the Grand Cherokee was the one I wanted. Now to find the right one with the right features. Went to a couple dealerships before Roesch. Walked into Roesch Jeep in Elmhurst and was greeted by Vesko Vankov. I was hoping for a good experience like so many reviewers reported on this and other sites. I was not disappointed! Vesko was very knowledgeable not only about the Grand Cherokee, but cars in general. Knowing all the features that were important to me he suggested the Grand Cherokee Overland model. After test driving it, I knew this was what I wanted. Vesko and Jason made the buying process simple and straight forward. Came in the next day to pick it up and financed a portion. Had the same positive experience with Kevin in finance. I will be recommending Vesko to my friends and family when the need for a car comes up for them.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great Experience

by Debkay1 on 10/21/2017

I just traded in a car and purchased a new Jeep Wrangler from this dealership. My salesman Joe Vallejo was a pleasure to deal with and very helpful with all my questions. I never felt pressured or in a hard sell situation. I will definitely be back for any further Jeep purchases and would recommend this dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Satisfied but not satisfied

by Ellennobel on 09/21/2017

Based off an error with Customer Service, my car sat idle for over 3 weeks.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
sales Rating

Smooth Sailing

by Rcmills003 on 09/16/2017

I negotiated over the phone and when I went to the dealership the stayed true to their word! In the past a another dealership I negotiated over the phone and when I got their the price was higher! I will be purchasing my next vehicle with them!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Fast and great service

by Rolvelrul on 07/31/2017

I felt that I was in and out buying a new car. Arthur provided great service. He was very knowledgeable about the car. It was great working with a sales guy who knows what he's talking about. I love my new car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Dodge Service Review

by scienceguy3 on 07/10/2016

Dealership employs were professional, estimate of cost and time to complete task was accurate , service writer was knowledgeable, a good listener, and very considerate of my needs. Would recommend this dealership to my friends.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Horrible Experience!!

by CatmanDue on 06/28/2016

They had interest in purchasing two of my antique/classic vehicles. They had me take home for the weekend the Jeep I intended to buy. Come to find out I was offered nothing for one car and next to nothing for the other. Total trade-in value of about $350.00 for $20,000.00 Classics. You have to be brain dead to purchase/trade anything there. I really give them ZERO STAR RATING. BEWARE!!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
sales Rating

Horrible service, rude staff

by MikeA24 on 02/09/2015

I have been in the market for a specific car for a while now, and found that this dealer had it in stock for a reasonable price. I called in and spoke to a representative (Rebecca) about the car and she told me the car was in stock and set up an appointment for me. The day of the appointment I got a phone call confirming my appointment. Although the the dealer was a hour drive away I wanted the car so it was worth the drive. Once I got there I was immediately introduced to a salesman (Eduardo). In a matter of 5 minutes Eduardo found out that the car was in service at another dealer and the time frame of its return was unknown. When I asked why they couldn't of told me that over the phone I was told that their system doesn't show when a car is in service only whether it's in stock or not. Now wouldn't you think to check that before a customer drives a hour to come buy the car? And when I stated that to Eduardo he replied, "you should be happy we service our cars". I should be happy to waste my time to find out a 2 min question for 2 hours worth of driving. Thank you.. Thank you very much for the incompetence.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
sales Rating

DO NOT BUY YOUR CAR HERE

by lauren246 on 08/27/2014

The Larry Roesch Chrysler Jeep Dodge Ram dealership is the WORST dealership I have ever bought a car from. I bought a car from this dealership only 1.5 years ago. After a couple of months of owning my car when I took it in for an oil change I had multiple mechanics told me that I needed new struts and shocks when I showed this to the service manager he told he sorry you bought the car with no warranty. Later on I have only have the car for 1.5 years and then the head gasket broke in the car. Which is a $2,000 repair. I went along with the repair because it was cheaper than buying a new car. Then only 3 weeks later the computer system starts to crash which is another costly repair. I was forced to sell the car and get what I could for it. While all these repairs were happening Ken U. who sold me the car decided to call and check how in with me on how the car was which he sold to me only 1.5 years ago. I told him the whole situation and instead of offering me some sort of help/ show that he cared about my situation he YELLED at me over the phone how I bought a good car from him and that I should of bought a warranty on the car.... Didn't even offer me a discount or some sort of help on the situation.. Then I tried to call the manager and explain the situation and all I got was voicemail after voicemail. Never got a call back. WORST customer service. I would NEVER buy a car from them and expect it to last more than 2 years. And don't expect them to help you when your in trouble with the car they sold you.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
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