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Larry Roesch Chrysler Jeep Dodge Ram


200 W Grand Ave, Elmhurst, IL 60126 (map)
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1 out of 5 starssales Rating
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Written by MJACKSON1 on 02/21/2018

[non-permissible content removed] Take your business elsewhere Me and my wife went to this dealership on a slow Saturday afternoon. To make this as simple as possible we got an approval from Bank of America for our financing at 4.1%.The dealership would only have to give us a price for the car and print out the contract. At the time the loan officer at the Bank told they would try to run our credit saying they could get us a “better “interest rate. Trying to be upfront we told our salesman Joe Vallejo that we had financing. First he tried to downplay it saying it was probably a pre-qualification and didn’t mean anything, but when he saw the letter he said it was good but he could probably get a “better “ interest rate. Against our better judgment we let him run our credit. After about 40 minuets he came back and told us he couldn’t beat the Bank of America rate and he told us we were approved by Bank of America. ??? We told him that an hour earlier. But the interest rate was now higher 6.3%. He tried to tell us how good the interest rate was. So as we were unable to get anyone at Bank of America to explain the change we saw finance manager Frank Visco a short old man who looked as old as a tree with a personality to match. He also told us how good our interest rate was .Like the salesman he tried to get us to extend the term of the loan. The next business day we call the Bank and found out they submitted a separate application to the bank and got us a the higher rate ,I’m assuming they got a commission because the salesman told us they wouldn’t get if one if we had our own financing. So they ignored our calls so we went to the dealership. When I told Joe Vallejo what happened he was nonchalant and unsurprised . So we talked to the Scum of the Earth Frank Visco . He told us they had to run our credit despite Joe Vallejo telling us they didn’t.He lied,double-talked,and told us the interest rate didn’t mean anything if we pay it off early. ??? Really He also told us to go to the Bank and refinance it ourselves. It’s one thing to try to lie initially,but when we figured it out he should’ve been smart enough to tear up the 1st contract but he too senial and stubborn . He instead lied,was rude and insulting and blamed others at dealership for the higher rate.Luckliy the Bank said what the dealership did was wrong and they would fix it on their end. When we told Frank [non-permissible content removed] Visco he insulting. Joe Vallejo is bad because he lied and Frank [non-permissible content removed] Visco is worse because he lied repeatedly and was nasty the entire time. Take your business anywhere but Larry Roesch !!!!!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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