Honda on Grand

It was pleasure to have Kyle assist my wife and me in selecting and negotiating the purchase of our new Honda Passport. Our first contact with Kyle was on the phone during which he came across as patient and efficient. He was familiar with the inventory (which unlike other dealerships actually matched what was online). When we drove up to the dealership, as promised, the two options were parked outside the dealership. It was fortunate to find someone who had been in the business for several years and was knowledgeable in explaining the differences between the Passport and Pilot as these related to our specific physical needs and other preferences. This was definitely a change from the two other Honda dealers we visited where, due to inexperience and the quality of their responses, we were not comfortable that we were receiving correct information. We both had a good opportunity to test drive the vehicles, throughout which Kyle helped us focus on those key features that we would be able to evaluate during a test drive. Once we made our selection (having researched pricing prior to our visit) the negotiating process was not the typical arduous experience. Kyle respected our firm positions on pricing and add-ons, and with minimal countering we reached an agreement. We experienced the same level of professionalism from Edgar, the finance processer, who concluded the transaction. The following day, as promised, our new passport had been prepared and waiting for us. Kyle, again displaying, his expertise and patience, explained every feature (often twice) and even took the time to program several of the features to personal electronic devices. Compared to our expectations (i.e., past anxiety-laden interactions and pricing horror stories due to car shortages), we came away feeling that this was one of our most comfortable car-purchasing experiences. Except for the pleasure of having a new Honda, one might even say it was uneventful. One final note, we appreciated the time flexibility that the dealer granted Edgar for us to research the two extended warranty options before making a decision on the spot.