AutoNation Honda O'Hare
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Honda HRV Purchase
Written by 09/30/2024
onupdated 10/07/2024
I came to Auto nation just because of Luis who was the nicest sales guy in South River road desplaines. For some reason my sales contact was changed to Richard Ness who was on leave next day and I was routed to a rude sales guy Marcus. He didn't even make single positive conversation to us in buying a vehicle. He was rude to us which any customer would even like to proceed with a conversation. Just because I had a need to buy a car I had to proceed with this sales conversation with him. I would always refer new car buyers to Luis and not to any other persons in Auto nation desplaines. My cars purchase credit must goto Luis to whom I spoke the first day I came to Autonation.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
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Paige Mason on 10/09/2024
Dealer Response
Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (847) 474-4048 to discuss what we can do to help.
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