Advantage Chevrolet of Bolingbrook

Nov 3, 2020 My husband and I came to Advantage Chevy of Bolingbrook because my husband seen a CERTIFIED 2017 Chevy suburban ( he liked online. We drove about 50 minutes to see it. Test drove it around the block. Spoke to the salesman. We ended up purchasing it. Right when we drove it off the lot, we entered the expressway and we heard a hush of wind coming from the drivers door! Very loud! The dealership had already closed so we couldn't go back. During this weekend, we find there quite a few things wrong with this vehicle. Both of our keys aren't working (very worn out btw) but the truck wasn't reading them. It said, "remote not detected" when both were inside the vehicle. We purchased good batteries to replace and to this day, it still won't completely shut off the vehicle. Next, the drivers door and back passengers door look like it was replaced and not replaced correctly. The paint looks off. (Car fax was clean when we purchased) Anyways, My husband called, spoke to the service manager, Eric. He drove another 50 minutes to take it back into the service department. They had it for days! We both came back. My husband pointed out that the service manager Eric was right there. I expected to speak to him, instead he ignored us. No hi, no explanation of what they fixed, etc. The receptionist was very nice and we signed paperwork. We left and entered the expressway and guess what? We heard WIND AGAIN!... Turned back around and went straight into the service dep. My husband asked for eric and eric came out and was looking at the door. Told us to bring the truck back after thanksgiving Nov 26. At this point I'm annoyed. Took in in like 2 more times. Put all those miles on this vehicle just driving back and forth to the darn dealership. Just so that nothing is fixed. They basically tell us oh well, we can't find the problem so that's all on you. It's Jan 27, 2021 and still having problems and no one has contacted us. I have never been to a dealership this disrespectful and don't truly care. It's like good luck to you after you buy a vehicle. No one has called up to see how everything is doing, as courtesy. Mike Anderson in Merrville has always made sure we were happy and called us immediately if we weren't. It was bad luck buying this "certified" vehicle at this dealership. I will never do business with them and I've notified all of our friends and family about this place. Save your energy. I've heard that this isn't the first time something like this or rude service has happened at Advantage of Bolingbrook.