Lemans Chevrolet City

Overall, our experience with your service department has been horrible. When we have tried to get appointments dealing with a recall issue, they insist that we bring the car in first thing in the morning and they will work on it whenever. We're expected to leave it indefinitely which is very inconvenient since we live 40 miles from the dealership. A recall is something that is not our fault in any way and one would think your dealership would want to stand behind their products and make things right at the least inconvenience to your customer, not the most inconvenience. Interestingly, any of the GM dealerships in Pontiac, IL can give us an actual appointment for said recall needs, at any time of the day, and give us an idea of how long they'll need the vehicle. However since our service plan was purchased through your dealership, other service matters should and need to be scheduled with your service department. Your schedulers make no effort to take into consideration that we are coming some distance for said work and are at your mercy while it's being performed. Yes, you have a shuttle service. But what do you expect us to do while you have our vehicle tied up for hours? Even if we have another appointment that day, that will only take a short amount of time. This cavalier attitude about the value of our time will definitely factor into whether we purchase another vehicle from your dealership. If giving good customer service isn't at the top of your list, why would we want to shop there again in the future? They do fine at the express lube part of the department, but any more complicated service is very unsatisfactory. During our visit, my husband had requested that they listen to the engine department for a clicking sound that he had noticed. I was informed that the technicians in the oil change area aren't qualified to do anything besides oil changes and tire rotations. Anything else requires a prior appointment on the regular service side and that's where the scheduling problems occur. They want the car first thing in the morning, whether it's for a recall, a service to be performed, or a problem to be investigated. They won't necessarily address it first thing in the morning, but they require the car to be tied up first thing and for an indefinite, undetermined time frame. At their suggestion, I had the most recent recall issue taken care of at a Pontiac, IL dealership. They scheduled an early afternoon appointment, told me it would take less than 30 minutes to fix, and had the car done in said time. Maybe that's where we will shop for our next purchase.