Lemans Chevrolet City

Normally I’m not the kind of person who writes reviews, but a bad service experience will do that to you! Here’s my story: I took my Chevrolet Impala in for a regular oil change. I also had a tire that had been losing some air so I asked that they take a look at it too. I left and when I came back the service rep told me that the service tech had noticed that the passenger side back fender had been scuffed. The rep also said that the tech had found a hole in the sidewall of the tire he checked and that holes in the sidewall of a tire are not repairable. The rep said that a replacement tire would cost me $250 to replace and that they recommended that I replace both tires on that axel at a cost of $500. The rep also indicated that I could make an appointment with their body shop to buff the scuff out at my expense. I did neither. The following week I contacted the service manager and discussed my service experience with him. In the interim I had my tire patched at a local service garage as the hole was in the center of the tread and it cost me only $19. I also explained to the manager that I was certain that the scuffing wasn’t on my fender when I brought my vehicle in as I had just filled my car with gas right before coming to my appointment at the gas station across the street. The gas door was right in the middle of the scuffed area and I would have noticed it. He said that he would review the dealership cameras to see what might have happened and that he would also speak to the service tech about his misdiagnosis of the hole in the tire. He indicated that he would get right back to me. It has has been over 3 weeks since he made that promise to me and he still hasn’t gotten back with me.