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Grand Subaru


125 W Grand Ave, Bensenville, IL 60106 (map)
Today 9:00 AM - 5:00 PM
Sales Rating
Recommend:
Yes (13) No (2)
Service Rating
Recommend:
Yes (6) No (0)
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Dealership Sales Review

1 out of 5 starssales Rating
Way to Pushy
Written by Grand Subaru and Anthony L on 11/08/2022
I worked with Anthony LaPorte on a 2014 Buick Lacrosse Premium AWD they had on the lot. I stopped in on Monday about 4:30-5pm. Everything started off great, he had the car all ready for me, he was friendly and professional, and we took the car out for a test drive. The car gave me a Driver Assist Service Needed Warning during my Test drive. Once back at the dealership, the CarFax report said on 04/13/2021 the Transmission was serviced and again on 05/22/2021. Then Grand Subaru noted 09/13/2022 the transmission was "Seeping" on their Used Car Inspection. I was advised the Transmission issue had been "addressed". That evening, I gave Anthony my purchase offer, however the service department and the Used Car Sales Manager were not in to address my questions, concerns nor my offer amount. So I arranged with Anthony to come back the next day about 12:30pm, providing we had addressed all the issues I gave him the evening prior and agreed on the purchase terms by 11:30am, when I had a ride available to drive me to the Dealership 45 mins away. At 11:20a is when he updated me. He made zero attempt to address my concerns, he gave me the same answers he had the evening before. They were not going to address any issues nor do anything on the price at this point. The service department would not talk to my mechanic nor give me any details of where the transmission was "seeping" (which means, to anyone except them, it IS leaking just not a lot) nor what they did to "address" the issue. They would not offer any warranty (I requested 30 days in writing and signed) on the transmission leak (since they claim it's been addressed, this shouldn't have been an issue on a car with 117K miles on it). I said I was out of the deal and wanted a refund on my deposit. Only then did a Manager offer me $300.00 off their asking price and tried to do a sales fast talk to me. Than they told me I was being unreasonable because I wasn't getting what I wanted from them (I never cursed nor yelled, I just held firm on my purchase terms and that hurt their feelings). To add to the situation, I back in the market to purchase a new to me car. While searching, the car came up again 4 hours after I backed out of the deal, they dropped their price another $100.00, below what they offered me. I will give them one credit, they did refund my $500.00 deposit, in full, within an hour or so. I was pleased with that from them.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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