Elgin Hyundai
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Dealership Service Review
service Rating
Horrible Wait and Horrible Attitude
Written byon 11/08/2023
We made an Appt and still we had to wait for almost 2.5 hours just for an oil change and tire rotation. And to know we picked the first appointment of the day. We had to book this months in advance and we don't understand why there's a long wait for an oil change. I didn't appreciate how they try to upsell me for unnecessary services (air filter, new tires, etc.) during check out when we just bought our SUV brand new early this year. Most of the people who work at Hyundai Elgin have a bad attitude. Speaking Spanish should not be the only reason why you hire someone. You should hire people because they have the skills needed and appealing personality to keep bringing back customers.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Elgin Hyundai on 11/13/2023
Dealer Response
Christopher, it appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. If you would like to discuss this in more detail, please contact me so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
Jenni - CSI@BLAUTOGROUP.COM - 847.628.2845
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