Elgin Hyundai
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Dealership Service Review
service Rating
Excellent Customer Service!
Written byon 09/12/2023
My service advisor, Andy, was very attentive. I needed a new tire and had made an emergency appointment online (late at night, the night before) to replace it the next day. I did not know I needed to order it from parts first so it was not in stock. We discussed some comparable brands and I decided on one but then Andy went above and beyond and surprised me by getting a matching tire to my other 3. He kept me informed all throughout the wait. He even directed me to a quiet place where I could take a zoom meeting while I waited for my tire to be replaced. He was amazing. That's what you call great customer service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Elgin Hyundai on 09/14/2023
Dealer Response
Tiffany, thank you for your kind words about Andy and the rest of the team, Tiffany. I am glad to hear that your emergency situation was handled to your standards. Reviews like yours help us to make sure that we're meeting the needs of our customers and we appreciate you for taking the time to leave a review.
Jenni - CSI@BLAUTOGROUP.COM - 847.628.2845
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