Skip to main content

Napleton's Valley Hyundai


4333 Ogden Ave, Aurora, IL 60504 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (1) No (0)
Service Rating

Be the first to write a review.

Back to Sales Reviews

Dealership Sales Review

1 out of 5 starssales Rating
My worst car buying experience ever
Written by Unhappy Customer on 06/21/2021

I knew car dealers could be deceitful but was not prepared for what I encountered. My previous car buying experience had been totally focused on customer satisfaction but this experience was focused on deception to maximize a single sale in any manner possible without regard for customer satisfaction. I requested to be shown the least expensive option for a desired set of features and later discovered I was shown the most expensive. I was told the specific car I had researched had been sold and now wonder if that was true after all the other deception I experienced. There were additions to the vehicle that most people would not choose and the dealer refused to remove. After a long wait for finance, I was not even provided with required paperwork and had to return. I wouldn't trust this dealership with anything in the future.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.

Showing 1 comment
Sort by:
Morgan Griffin on 06/27/2021
Dealer Response
Hi, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please reach out to us at (630) 851-2500 so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership.
Report