Napleton Off Lease - Arlington Heights
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Dealership Sales Review
sales Rating
Product wasn't as described
Written byon 03/22/2024
The initial cause for concern arose when I inquired about the out-the-door (OTD) price, only to be informed by the internet sales agent that I needed to physically visit the dealership to obtain this information. Upon my arrival, I was further instructed that I must first engage in a test drive and express interest in purchasing before being provided with the OTD price, a practice that contradicts FTC regulations. During the test drive, I noted that the vehicle was a fleet vehicle and displayed a check engine light. Despite reassurances from the staff that it may have been due to a minor issue such as a fuse or chip, this raised additional concerns. While the staff remained courteous, their ability to assist me was constrained by the dealership's policies. conclusion is not visiting this dealership again.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
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Rick vW on 07/30/2024
Thanks for the review, Aamir. Also read up on cars.com and yelp and seen and heard enough.
ReportAamir on 03/22/2024
ps: I would rather take my business somewhere else who are more open to provide me OTD when asked. Appreciate your offer though.
ReportAamir on 03/22/2024
Hi Disa,
I trust you're informed about the latest regulations from the FTC regarding CARS ( Combating Auto Retail Scams). While I understand your dealership operates under specific policies, it's imperative to note that these policies must align with FTC regulations; any deviation would constitute illegality.
Referencing the FTC page: ftc.gov/carsrule
Pricing and payments:
A dealer must tell you the offering price, which is the full price of the vehicle. The offering price must include all costs and fees EXCEPT for required government fees, like taxes and license and registration costs.
If a dealer is quoting monthly payments, they must tell you the total amount you’ll pay for the vehicle. And if they offer you a lower monthly payment, they must tell you if it will raise the total cost of the vehicle.
For those who may not be acquainted with the CARS Rules, here's a summary:
1. The CARS Rule prohibits misrepresentations about material information.
2. The CARS Rule requires dealers to clearly disclose the offering price – the actual price anyone can pay to get the car, excluding only required government charges. Before they visit the dealership and throughout the transaction, consumers have the right to know the drive-off-the-lot price. If a dealer mentions optional add-ons, the dealer has to tell the consumer they can say no. And if discussing a monthly payment, the dealer has to tell the consumer the total payment.
3. The CARS Rule makes it illegal for dealers to charge consumers for add-ons that don’t provide a benefit.
4. The CARS Rule requires dealers to get consumers’ express, informed consent before charging them for anything.
ref: https://thehomeworkguy.com/ftc-c-a-r-s-rule/
Special thanks to Kevin and Liz and their thehomeworguy team for their efforts in equipping consumers with tools to address these dubious dealership practices.
Warm regards,
Aamir.
ReportDisa DeGrazia on 03/22/2024
Dealer Response
We appreciate your honest feedback about your recent visit. We take our clients' comments seriously and would appreciate the chance to discuss your experience in more detail. Our dealership does have to abide by specific price policies. Such as providing all final numbers in store. This is to ensure pricing accuracy as well as vehicle availability. As inventory and price can change. However, our goal is to always ensure we can provide our customers with the best price in store. We're extremely confident that we will be able to turn your experience around, if you would allow us the opportunity to do so. We look forward to hearing from you (847)-298-0900.
Thank you,
Sharnae Leachman
Customer Relations Manager
Ed Napleton Auto Group
Sleachman@napleton.com
(847) 298-0900 EXT 243 & 211
ReportPresley Palmer on 03/22/2024
Dealer Response
Hi Aamir, we appreciate your honest feedback about your recent visit. We take our clients' comments seriously and would appreciate the chance to discuss your experience in more detail. Please reach out to us at (224) 253-5774 so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership.
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