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Cutter Ford


98-015 Kamehameha Hwy, Aiea, HI 96701 (map)
Today 9:00 AM - 6:00 PM
Sales Rating
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Yes (8) No (1)
Service Rating
Recommend:
Yes (1) No (0)
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Dealership Sales Review

2 out of 5 starssales Rating
Cutter Ford Aiea, Hawaii
Written by Mattfried on 11/20/2020

I bought a 2020 Escape on Saturday 14 Nov. I was discussing taking delivery that day, the sales rep informed me that there is a back up camera recall and I couldn’t take delivery that day. He told me that the Escape should be ready by Monday or Tuesday. I called him Monday and the salesman informed me that part was being shipped and the car will be ready between 3-5 days. Yesterday, I spoke to the car salesman. He informed me that the part had not arrived and I could not take delivery until next week, almost 2 weeks from when I purchased! My question is, why didn’t Cutter Ford have the replacement part on hand if they knew there was a recall? Or shouldn’t they have known there is a recall?

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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