Audi South Atlanta

This review serves as a formal expression of my profound dissatisfaction with the service and conduct exhibited by Audi South Atlanta. On multiple occasions, I sought assistance from this dealership to address a recurring sunroof defect, which the service department repeatedly failed to conclusively diagnose and repair. Despite numerous service appointments, the defect remained unresolved, compromising both the safety and functionality of my vehicle. During my fourth service appointment, I escalated the matter to Chris Grossman, General Manager, and Michael, Manager of the Service Department, seeking a permanent resolution to the ongoing defect. At this point, I no longer felt safe operating the vehicle and had lost confidence in the service department’s ability to rectify the issue. Rather than offering a solution, the dealership informed me that they would no longer repair the vehicle under the extended warranty, falsely claiming I had exceeded its terms. It is critical to note that the warranty explicitly extended to 8 years or 80,000 miles, neither of which I had surpassed. Despite this, I was informed that all future repair costs would be my responsibility. Further compounding the situation, the dealership directed me to seek assistance from Audi of South America, even though Audi South Atlanta had been the exclusive service provider for my vehicle, and had repeatedly failed to resolve the issue in question. In stark contrast, when I contacted another Audi dealership, they immediately recognized the gravity of the situation. They were not only shocked by the prolonged failure to remedy the defect, but also provided me with an exceptional offer on a 2024 model that eliminated all deficiencies with my previous vehicle. The new dealership demonstrated a customer-centric approach, prioritizing what they could do to resolve my issue, rather than deflecting responsibility for a problem that I did not create. As a result, I am now driving a brand-new vehicle with a new warranty, and I am confident in the service and assurances provided by the new dealership. This experience stands as a testament to what constitutes proper customer service and reflects positively on the Audi brand. I strongly urge Chris Grossman and the team at Audi South Atlanta to reassess their approach to customer service, as the experience I received is not reflective of the high standards Audi aspires to uphold. It is my hope that this feedback will prompt necessary improvements to ensure future customers do not encounter a similarly unsatisfactory experience.