Carl Black Buick GMC

Horrible experience. After buying the exorbitantly over priced Enclave, my sunroof has leaked for the entire first year. Smiley has done absolutely nothing to make it right. After visiting with him face to face and proposing a settlement, he did not even have the decency or courage to call me back. I am telling everyone I know what a poor example of customer service and responsiveness this dealership exhibited. As for prior posters, I have no doubt the gentleman would show up and ask how he could earn your business when you are there to buy. I just wish you luck when things go awry and you are depending on him to earn your loyalty. Don't hold your breath. PS: I wish I had done my homework before the purchase. You will find that leaking sunroofs are apparently a common problem with this so-called "luxury" SUV. Search "leaking sunroofs on Buick Enclaves" and read on.