VIP Kars

Looked at a mustang and found the spare tire missing. Was told they had it in the shop and would put it back as soon as I bought the car.I went ahead with the deal. I asked about an extra key and she said I could buy one off of Amazon. I asked about an owners manual and was told I could buy one off of Amazon. Went to finance to finalize the deal. While there I was told that they could not find the spare. Was told they did not have the key to the shop. The saleswoman and finance manager said that they would ship me the parts. Just before leaving the lot I found a spare tire in the trunk. I took the car home and found that the spare or the tire tool will not fit the car. I called back about the problem and was told that they would have to talk to the owner to get it approved to replace the spare. Finally got it approved and ordered. It arrived at the Car lot on August 2. After I finally found that out they said they didn't know how to get it to me because they don't pay shipping. The service manager would have to talk to the owner. Was told that it would be shipped . It was a communication error on third end and that I would get a comfirmation about the package. They never called back with the confirmation. In fact they would not call me back most of the time. They would say I will call you back in 15 minutes. They will not. You will have to call them. They will give you an excuse like the owner is in meetings all morning . When you call and get them on the phone they will tell you I just talked to the owner, I couldn't get anywhere so I had to run do it myself ,I just found out and was going to call you. These are some of the excuses that you will get when you call them because they will not call you back. To all future customers make sure you have everything you are wanting in the deal when you leave and that it works. Once you leave you are on your own. I still have not received a confirmation on a package that is suppose to be shipped to me. To tell the truth I don't think that they will even send it to me. At this point I don't believe they will uphold third end of the deal.