John Thornton Chevrolet

I made an appointment with the Service Dept. for a vibration problem that I had recently started to notice on my Silverado. The symptoms and research I had done seemed to point to the shock absorbers, which I thought might have a valve problem and it looked like they might be losing hydraulic fluid. The shocks checked out OK, and my Service Advisor Chris took me back to talk with the technician about my problem, which seemed to fit a pattern of circumstances. I came in expecting that I might need new shocks, and they could very easily have sold me a set, which would have been an expensive repair, as my truck was off warranty. Instead, they gave me other things to consider. I wasn't charged for the diagnostics, and the other item I came in for, a safety recall repair, was handled very quickly. I have been a customer of John Thornton Chevrolet for 11 years now, and I appreciate their honesty - they want to do what's right to keep their customers.