AutoNation Honda Thornton Road
Dealership Sales Review
I test drove a Fit at Team Honda Lithia Springs. The salesperson was very easygoing and he pointed out the features of the car. He was nice considering I was kind of grumpy at the time b/c the interior was very different from what I was used to, as was the actual drive and so I was sort of complaining. At any rate, he stayed professional and did not apply any pressure when I left to try out other vehicles like the Versa etc. The salesperson gave me a follow up call in one or two weeks as I told him I was just looking around and making my assessments. When he called I told him I thought I was going to wait for the 08's to come in so he stopped contacting me, which was nice...except I decided to buy sooner so I contacted him :) It had been a while since I had been at the dealership and I contacted the internet manager to try and firm up a price for the Fit since I wanted a hassle free experience. He set me up with a price which included a modest discount off the MSRP since I promised to come that day and make the purchase. When I got to the dealership, I was very happy to see my saleperson who was expecting me, as the internet manager told him I was coming and they had on record that I had been there as his customer. We picked out a color and went for another test drive and then he got the numbers which were off by about 8.00 from what I was offered on the phone but b/c it was a small amount, I simply let it go. The tax was higher than I expected b/c they also tax doc fees, which I DID NOT expect:( Anyway, on the phone I told the internet manager how I was planning on paying and this did not include any Honda financing since they were not running a special. He assured me the deal would remain the same regardless of how I paid. This worked out and I used a credit card for a portion of the down payment to earn a valuable reward for myself. The finance person was very friendly and professional. He knew based on my conversation before I walked in, that I would not be purchasing any of the add ons that they present in the finance room so he was very brief about it, just to get his job done but not to sell me anything. I sold my car privately on cars. com so I did not bring a trade. Don't sell your car before your buy a car b/c if you do you have to cancel your insurance and then you go in with no insurance and you have to buy it while you are there....or just be sure to order a policy ahead of time if you know you are buying a car. The manager of the dealership is friendly and professional as are all the people I came into contact with. I am not very familiar with other Honda dealers in Atlanta so I cannot really compare this dealership to any others. I liked my salesperson very much and so when it came time to buy, I made the purchase from him, not from some other dealer who might have given me a slightly better price. The bottom line is I actually enjoyed buying my car and that is worth something to me. I don't think this Honda dealership has the problem of acting indifferent towards the customers like I have read in other reviews from other places...they are worth a look. I am sure everybody will have a different experience in the same place based on who they work with. They say Sundays are mellow. I went on a Sun and really found it relaxing....
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No