AutoNation Honda Thornton Road

I Worked with Tina at Team Honda. She got me a great deal on a 2011 Odyssey. I was so pleased with the deal that I agreed to her request to provide a credit card to make a $500 security deposit...you know, so they would hold it for me. Out of courtesy, I called the salesman from another dealer I had been working with to inform him that I would be buying from Team Honda. He warned me that Team Honda was known to be shady and that the deal sounded too good to be true. I called Team Honda out of concern and asked to speak to a sales manager. I asked the sales manager to confirm that the vehicle I was coming to purchase later that day was in fact in their possession. He, along with another sales manager in the background, confirmed that they had the vehicle. I even made him confirm the color, options, etc. to be sure it was the one I had paid the $500 deposit on. All checked out and I was very excited about picking up the new vehicle for my pregnant wife later that day. We even made a date out of it. Left work a little early, got a babysitter, grabbed a quick bite, and then headed to Team Honda. Let the fun begin. Tina acts surprised that we have arrived, despite scheduling this meeting around her jury duty, and states that "they" told her we weren't coming. Strange considering I had been texting back and forth with Tina for the last 1.5 hrs about our arrival. We are then informed that they don't have the vehicle. "Oh great" I think to myself...they must have sold it to someone willing to pay more. Nope, turns out it was never in their possession. Apparently they were getting the vehicle from the other dealer I had been working with; however, after learning that I was taking my business to Team Honda the other dealer decided not to let Team Honda sell the car. Not sure how this happened since I was told 4 hours earlier that the vehicle was in Team Honda's possession. Strange. I promptly call the other dealer only to be informed that they don't have the car in question. In fact, their system shows that the next available vehicle that matches our request isn't scheduled to be built for 3 more weeks. I relay this info to the Team Honda sales management team, who are now ALL focused on me (perhaps b/c I have all but lost my mind in their showroom). Their response is that the other dealer is lying and that the car is sitting on the other dealer's lot. Ok, enough with the BS. I ask the Team Honda sales management team to provide me with the VIN for the vehicle they let me pay a security deposit for (they never actually ran the card but that is irrelevant...they took my credit card). They all begin to shuffle their papers, mumble gibberish, and one guy finally tells me they only provide the last 5 digits of the VIN. Uhhh, I'm not an idiot. I can go to any dealer website right now and get the VIN for every vehicle they are selling. Team Honda took my credit card information, ran a credit report, secured financing, and let me and my wife drive 1 hour (one-way) to purchase a car that didn't even exist. I just wish I knew why. Team Honda is crooked, conniving, and deceitful. Do not do business with them.