AutoNation Honda Thornton Road

This was the 4th Honda that I have purchased, my first being from this store as the others were from dealerships in Florida and I was absolutely not impressed with the store. My husband and I roamed the lot for quite a bit, were never greeted until we got into the store whereas I don't believe the salesman ever told me his name through introduction even though this purchase was for me. We got the usual runaround with the pricing of the new vehicle and then had issues negotiating the pricing of my trade in which was low in comparison to what was offered on KBB. Although I wasn't in any rush to purchase a new vehicle, the salesman didn't appear to be very informed on the Honda Pilot Elite which was what I was interested in. Thankfully I had done my research and was familiar with the car (and brand since I have always gotten Honda vehicles in the past) so it really didn't take much effort from the salesman to actually sell the car. He didn't seem to know much about the car let alone the features so I definitely couldn't have relied on him if I hadn't known already. Once my husband and I were cleaning out my previous car to transfer my items to the new car, I was disgusted by how the service department neglected to actually clean the interior and when approached about the topic, I was met with hostility and an attitude and a statement of "that wasn't my job" by the gentleman who I assume was from the service department. I proceeded to tell him that I had expected the watermarks on the console in addition to minor dirt spots on the cars interior to be wiped down if not detailed and he walked away making the salesman eventually do it. This is a brand new, top of the line Elite edition that I just spent a lot of money on so I don't think I was asking for much but a little extra attention to detail would have been nice. The customer service, specifically the situation at the end of the sale sealed the deal for me and I will NOT return to this dealership nor recommend it to anyone as a result. I have never received this type of careless attitude and lack of concern for the customer satisfaction through previous sales of a vehicle!