AutoNation Honda Thornton Road

My experience started well but ended poorly. I negotiated the price by email and over the phone a week before I arrived at the dealership. Their price was much better than that of my local dealer so it was worth my time to drive from North Alabama to the Atlanta area to buy my car. When I arrived my sales representative met me and we went outside to look at the car. The sun was shining and the car looked great! She showed me some of the features and how to pair my phone. Then we went back inside and were done with the paperwork she was responsible for in about ten minutes. She then brought over the finance office representative. The business office representative introduced himself and said I should wait in the lobby for him to do the paperwork for my signature. An hour passes and I'm still waiting in the lobby. I speak to my sales rep and she goes to check on the paperwork. She comes back and says I should continue to wait in the lobby, that it will be just a few minutes. 20 more minutes pass and I'm still waiting so I speak to the sales rep. This time the finance office rep comes out and takes me to his office where he fumbles around for another 20 minutes. It turns out all the "paperwork," including signatures, is done on the computer. He is on his fourth day on the job and the close-the-deal process is sufficiently complicated that extensive training is required. And he needs much more training for the necessary skills. Finally he gets his supervisor to coach him through the process of getting my signatures on the laptop. The old way of doing it on paper was much faster, back in the day. Over two hours to buy a car when the deal was already negotiated! That is not the end of the saga. While we were closing the deal, the sales rep took the car back to "detailing." When they (FINALLY!!) gave me the keys, We went out again, walked around the car and I was on my way back to North Alabama. I am very happy with how the car drives and all the features of the car. But . . . When I got home I put the car in the garage and raised the hood to look at that sweet turbocharged engine. That's when I noticed the scratch. Under the overcast skies I couldn't what was readily apparent under my florescent trouble light. There was a large scratch on the right front fender. A small part of the scratch went all the way through the paint. I called the dealership on Monday (after buying the car on Saturday) and, an interesting thing; nobody would return my calls! So I'm on my own. I was able to repair the scratch myself with touch-up paint and polishing compound. But that should not have been necessary. Would I recommend this dealership? NO!