Jim Tidwell Ford

I made an appointment two days ago for them to look at a rattle in my almost new Explorer. I was told if I brought it in at 830 AM I would be one of the first in line for the techs to look at. I did so and took the shuttle back to my office. After not hearing back from them, I called around 2PM to check the status. I was told that the techs are backed up and they haven't even driven my car yet. I told him I had to have the car for the weekend and for them not to start any repairs they could not finish. My advisor called me back and left me a message that I could always rent a car for the weekend !!!!!!!!!!!!!!!!!!!!! Really??? If I ran my business like they run theirs I wouldn't be in business for long. I will never waste my time at this place again and needless to say I would never buy a new vehicle there or recommend this place to even my worst enemy.