Jim Tidwell Ford
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Dealership Service Review
service Rating
Good service
Written byon 02/24/2024
Good service within estimated timeframe. Clean facilities. Customer rep had really bad breath and was digging in his ear. Please be more mindful of the customer experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Sara Thurston on 02/27/2024
Dealer Response
Thank you for bringing this matter to my attention. I apologize for the inconvenience you experienced during your recent visit. While I'm pleased to hear that you found our service timely and our facilities clean, I am genuinely sorry to learn about the issue with the customer representative's bad breath and ear digging. I am committed to addressing this concern promptly to enhance our customer experience. Kindly contact me so that I can further understand the details and take appropriate measures. I appreciate your feedback and look forward to the opportunity to regain your trust.
Jeremy Smith
General Manager
(678) 784-1235
jssmith@southeast.group1auto.com
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