Jim Tidwell Ford

My vehicle was in for service due to check engine light on. I couldn’t get the emissions for my tag. This is a 2019 F150 with 32,000 miles and still under warranty. After I brought it in, they told me it would need to stay at least 3 days. I did not expect that & could not be without my truck for 3 days. They changed the oil thinking that might help, but it didn’t. I had to bring it in again & leave it. I was told that if it was not finished in 3 days, then they would give me a rental. I called on day 4(Thursday) and was told that it was ready, but when I got there, it wasn’t. Crissy had an attitude with me. Then she acted like she didn’t want to give me a rental. I finally was able to get one. But she only approved it for one day & told me that I could only talk to her about it. She called me Friday, told me that it would be ready before the end of the day. Later on Friday, I needed to get the rental back before they closed, I tried to call Crissy & never could get her. I took the rental back & went to Jim Tidwell, but it wasn’t ready & she wasn’t there. Now, I’m without a car & can’t get an answer. I called back Saturday morning & it was finally ready. She was not there & still never called. I am very disappointed in her customer service. I would recommend the dealership, but not the service dept.