Jim Tidwell Ford
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Dealership Service Review
service Rating
Recall service for Ford Explorer
Written byon 05/01/2022
The service dept is managed by an outside company so I was scheduled an appointment and was told it would not take long. I was prepared to leave the car and when I got there was told for recalls you need to be prepared to leave care for 48 to 72 hours for recalls. Your call center should know this! The service person did recommend an oil change and tire rotation as this is a new car for me and it is a good idea to establish a service record for the car. I now have to plan to come back and leave the car. They should also have a rental car for you if it is being serviced for recall!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No