Jim Tidwell Ford
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Dealership Service Review
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Service
Written byon 04/30/2022
We arrived at 1030 for an appt oil change they sent us a text at 1038 for us to text with questions. Two hours in we text but with no answer and 2 and half hours let we check with the service writer and he said he would check. Came back saying he didn’t know why it’s taking so long but to give them 15 more minutes. Half hour later it was finally finished! When we check in the truck 2 and half hour in we looked down the service lot and actually saw our truck sitting there??? Poor time management and not one person kept us informed of what was happening! I would probably still there if I would t have gone to them! Expected more from this company!! I live 30 miles away and drive there for service. Disappointed.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Customer Service on 05/04/2022
Dealer Response
Scott,
I apologize that your service visit took longer than you expected, and for the lack of communication. We will certainly work hard to perform at a much higher level in the future. Please feel free to contact Billy Skinner at 678-784-1280 or Kenneth Sims at 678-784-1216 if you would like to speak with us more about your visit.
Sincerely,
Jeremy Smith
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