Jim Tidwell Ford
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Dealership Service Review
service Rating
Good service, timely.
Written byon 04/26/2022
Great customer service, just disappointed in the time it took for an appointment scheduled oil change at 2 hours. First time it was done here was half the time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Customer Service on 05/02/2022
Dealer Response
Thank you for bringing this to my attention. I apologize for the service completion time. I would like an opportunity to address your concerns and to earn your business, please contact me at jsmith3@Group1Auto.com. I look forward to speaking with you.
Jeremy Smith
General Manager
jsmith3@Group1Auto.com
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