Jim Tidwell Ford
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Service
Written byon 04/25/2022
I am usually pleased with my service at Jim Tidwell but not this time. I received a call that my car was ready and when I got there I was told they could not do the tire rotation, then I was told I need to buy lub nuts, which didn’t make sense if the service department couldn’t take the current lub nuts off etc. My issue was no one told me this during the call that my vehicle was ready for pick up.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Customer Service on 05/02/2022
Dealer Response
Thank you for bringing this to my attention. I apologize for the miscommunication you encountered during your recent service visit. I would like an opportunity to address your concerns and to earn your business, please contact me at jsmith3@Group1Auto.com. I look forward to speaking with you.
Jeremy Smith
General Manager
jsmith3@Group1Auto.com
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