Jim Tidwell Ford
Back to Service Reviews
Dealership Service Review
service Rating
Poor customer satisfaction
Written byon 03/10/2022
Would not fix csp” customer satisfaction program “ problems that showed up for my vehicle, stating that I was over on the mileage for a free fix. I called the ford corporate office they said that most all dealers would fix those type of issues regardless of mile ergo the name of the program. They told me to take to another dealership and that they should repair the issues instead of trying to charge me $700 to fix an issue that ford had already flagged for attention. I took it out to hardy ford in Dallas ga and they addressed the issues no charge.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Showing 1 comment
Sort by:
Customer Service on 03/14/2022
Dealer Response
Thank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Kenneth Sims
Service Director
Ksims@group1auto.com
Report