Jim Tidwell Ford
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Dealership Service Review
service Rating
All around awful experience
Written byon 02/10/2022
Issues with every aspect of the service. Timelines, communication, truthfulness, accurate bill, properly fixing the car, completing requested work. This dealer is clearly too busy for more work so I will gladly take it elsewhere.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Customer Service on 02/14/2022
Dealer Response
Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Jeremy Smith
General Manager
jsmith3@Group1Auto.com
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