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Jim Tidwell Ford


2205 Barrett Lakes Blvd NW, Kennesaw, GA 30144 (map)
Today 12:00 PM - 6:00 PM
Sales Rating
Recommend:
Yes (8) No (0)
Service Rating
Recommend:
Yes (51) No (2)
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Dealership Service Review

5 out of 5 starsservice Rating
Good customer service makes all the difference
Written by Still Dee on 02/09/2022

With all the challenges we’ve all faced these past couple of years, I had started to think that good customer service was a thing of the past. I normally take my vehicle to a Ford dealer for its regular maintenance, but was treated poorly on several occasions by the service managers at another local area dealer. I knew I needed to go elsewhere. I tried a couple of auto service & repair companies, but they both had service limitations. I then decided to schedule my next maintenance service with Jim Tidwell Ford. I had a purchased a vehicle there in the past, and remembered how much I liked their service department. They are friendly, professional, attentive, and know how to make a customer feel valued and important. That’s what I look for when choosing where and with whom I do business.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

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Customer Service on 02/15/2022
Dealer Response
Thank you for your kind words! We are thrilled that you had a pleasant service visit!
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