Jim Tidwell Ford
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Dealership Service Review
service Rating
Never heard from manager
Written byon 02/07/2022
I got a new battery and that was fine. My appointment was at 10:30 on a Friday morning and my vehicle wasn't even looked at until Tuesday afternoon. Thus, I didn't get it back until Saturday. Though frustrating, this was forgivable due to staff shortages which I understand. However, a $25 dollar Amazon gift card was removed from my vehicle during its time there. I contacted the service department to inquire about my missing card and was told a manager would look into it and contact me ASAP. That call was 11 days ago, and I haven't heard a word. We have purchased 3 vehicles from this dealership and had never had a problem. I currently do not feel that I can trust my vehicle/belongings to this service department.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Customer Service on 02/08/2022
Dealer Response
Thank you for bringing this to my attention. I apologize the service completion time did not meet your expectations and for the amazon gift card that went missing after being serviced. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Jeremy Smith
General Manager
jsmith3@Group1Auto.com
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