Jim Tidwell Ford
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Dealership Service Review
service Rating
Honor appointments
Written byon 02/04/2022
The service rep was great. The approach to service needs to change. I had a 7:00 am oil change appointment, and was there waiting when garage doors were opened. That was not completed until 9:00 am. An oil change should not take more than an hour. The explanation was that it was too busy. But I had an appointment. That should mean that my car is worked on at the time of the appointment. It is first thing in the day. No body was behind. You simply do not respect your customers enough to honor the appointment.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Customer Service on 02/07/2022
Dealer Response
Thank you for your feedback about the service completion time being longer than you expected because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me?
Jeremy Smith
General Manager
jsmith3@Group1Auto.com
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