Jim Tidwell Ford
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Dealership Service Review
service Rating
Good service but…
Written byon 01/16/2022
Came in got an oil change however the panel underneath the front end of my car fell off!!!! This is the second time the panel fell off when I was driving on highway in 2020— I noticed the panel was kinda low when service person brought me the car and he said “no” it looks pretty normal… by the time I got my car home the panel had fallen halfway off and was dragging on the ground….. disappointing!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Customer Service on 01/24/2022
Dealer Response
Thank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Jeremy Smith
General Manager
jsmith3@Group1Auto.com
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